Careers: Trust Business Support Officer

By: Watford FC Staff

Are you a team player who is passionate about providing a high-quality service to customers and is proud to give business support to colleagues and volunteers at a well-respected and dynamic charity?

Watford FC Community Sports and Education Trust are looking to recruit a Business Support Officer, based at Vicarage Road.

You will provide comprehensive and professional support, ensuring that the Trust is able to continue to make a positive difference for all through sport, physical activity and learning.

Department: Watford FC Community Sports and Education Trust
Reporting to: HR Manager
Salary: £20,000 - £27,000
Location: Vicarage Road Stadium, Vicarage Road
Contract Type: Permanent (35 hours per week)
Closing Date: Friday December 10 2021
Interview Date: Monday December 20 2021

Your Key Responsibilities, But Not Limited To:

  • Being the first point of contact for customers, dealing with general email enquiries, phone calls, resolve issues relating to website bookings, etc.
  • Provide support and supervision for new and existing volunteers to ensure they are matched to appropriate opportunities and feel valued and engaged.
  • Provide a range of support services to colleagues across the Trust, such as helping with audits and assist with data inputting.
  • Provide support and guidance to colleagues regarding the use of existing and new IT systems/software.
  • Maintain asset registers relating to IT, mobile phones and sports equipment/kit.
  • Coordinate the diary and service/maintenance requirements of the Trust’s vehicles (van/mini buses).
  • Provide specific administrative support to the Finance Manager and Officer.
  • Provide general administration support to the HR Manager.

You Must Have:

  • Experience in a business administration role, providing high quality support services.
  • Experience in using administration systems and handling personal data confidentially, in line with GDPR regulations.
  • Good working knowledge of organisational processes and procedures.
  • Experience of working under pressure, meeting deadlines and prioritising workload.
  • Excellent communication and inter-personal skills to enhance working relationships both internally and externally.
  • Good IT skills using Microsoft packages, and data management systems.
  • Show initiative, problem solve and be confident offering new ideas to develop the organisation.
  • Attention to detail and accuracy in completing tasks.

You Would Ideally Have, But Not Vital:

  • A relevant accredited qualification in business administration/customer service.
  • Knowledge and experience around Equality, Diversity and Inclusion and Safeguarding.

We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. The more wide-ranging we are, the better our work will be. We are committed to Safeguarding children and adults at risk. The necessary Disclosure and Barring Service check will apply to this post.

Download the full job advert HERE.

Application Process:

  • Please download and complete the Trust application form and equal opportunities form located HERE.
  • Please send completed application form and equal opportunities form to Ensure that in your application form you have referred to the ‘must have’ and ‘ideally have’ requirements for this role in the Supporting Statement section.

If you receive the opportunity for an interview, copies of all relevant qualifications, and a copy of your proof of right to work in the UK will be needed on the day.

If you require any further information please contact Karen Stephanou, Equality, Diversity, and Inclusion Strategic Lead:

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