Watford FC's new ‘Hive Live’ streaming service will give Hornets supporters the opportunity to follow the team throughout the season.
For all supporters who have taken up the 'Secure My Seat' offer for a 2020/21 Season Ticket sale, the club intends to offer free access when certain matches are selected for live transmission by Sky Sports.
See below for the answers to some frequently asked questions about the service, so you can pick the package that's right for you.
Are all matches home and away available?
All home and away games are available for live video streaming, with the exception of games selected to be shown live by Sky Sports or international broadcasters (these restrictions do not apply to live audio streaming).
Can I record the match to watch at a later time?
Recording and/or pausing of live streaming isn’t possible, but full match re-runs will be available to watch again to subscribers from 1am UK time the following day.
Will a re-run or highlights of the matches be available at a later time?
A two-minute centrally-produced highlights package and club-produced extended highlights will be available on the Watford FC official YouTube channel from 1am UK time the following day.
I don’t have a smartphone or device that’s able to download the Watford FC app. Can I still watch?
Yes, you will be able to access Hive Live using a laptop/PC via the Watford FC website. For the best viewing experience on a smart device, we recommend using the free club app (search ‘Watford FC’ in your app store).
What time will the streams start?
Our pre-match show will start between 30-60 minutes before kick-off, and will be communicated before each match day.
Why can't I find Hive Live on the app?
A red Hive Live banner should appear across the top of your screen on the app on match days when a stream is available. If you do not see this when you believe streaming should be available, please ensure you have the latest version of the app installed.
Are UK-based supporters able to take out monthly or seasonal subscriptions?
No. The EFL allows monthly subscriptions for supporters based overseas. Match-by-match access is available in the UK.
If I subscribe to the video package, will I also receive the audio package?
Yes, you will receive both in this case and will also be able to switch between audio and video during the broadcast.
Why is audio commentary no longer free to listen on the website?
The EFL does not permit the free online broadcast of audio commentary. Free radio commentary will still be provided by BBC Three Counties, usually via their FM frequencies.
Do I have to pay to watch or listen to the pre-match build-up and post-match analysis on Hive Live, or just the game?
Pre-match build-up will be free-to-air via the club website, post-match analysis and the match itself are only available when video or audio packages are purchased.
Will there be commentary over the live video stream of the match? Will this be the same as the audio commentary?
Yes, commentary provided by Jon Marks and an ex-Hornets player will be available on both audio and video packages.
Can I log into the same account on multiple devices? And can I stream the game on multiple devices simultaneously using one account?
No, you are only able to log into one device at a time.
Will Carabao Cup and FA Cup ties be available and included in monthly or annual subscriptions?
TBC. Details are yet to be confirmed for cup streaming arrangements.
Will the matches be streamed in HD?
Live video will be streamed at up to 1080p (1920x1080), but the actual resolution will depend on your own internet speed.
Can I follow the Middlesbrough game?
See HERE for information regarding how to follow Watford v Middlesbrough on Friday September 11 (7.45pm BST KO).
What browsers does Hive Live support?
Hive Live supports the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. Internet Explorer and Opera are not supported.
I’m having issues with my video or audio feed. What can I do?
During the game, please report your technical issues to watfordtv@streamamg.helpscoutapp.com who can investigate whether there is a problem with the broadcast. If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.
I’m receiving a “media not found” message…
The live video or audio commentary player will only be live during a match. If the game has kicked off and you are receiving this message, please contact via watfordtv@streamamg.helpscoutapp.com.
What are the system requirements?
Your device needs to comply with the following minimum system requirements: Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks; Memory: 2GB (1GB for netbooks) 128MB of graphics memory. Operating Systems: Windows 8.1 or later, Mac 9+ 512MB of RAM (1GB of RAM recommended for netbooks) Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by manufacturer.
Will it be possible to 'cast' video footage from mobile to TV?
No, this will not be possible.
Introducing: Hive Live
Click HERE to find out more about our new matchday streaming service, 'Hive Live'.
