Contact Details

Main Reception

01923 496000

Supporter Services (Ticket Office)

01923 223023


01923 496001

Email Address

Supporter Liaison Officer


Stadium address:

Watford Football Club
Vicarage Road Stadium
Vicarage Road
WD18 0ER

Opening Hours

Switchboard opening hours:

Monday to Friday 8.30am - 5.30pm

Organisational Structure


Gino Pozzo

Honorary Life-President

Sir Elton John CBE

Honorary Life-President

Graham Taylor OBE (listed in honour)

Chairman & Chief Executive Officer

Scott Duxbury

Non-Executive Director

David Fransen

Non-Executive Director

Stuart Timperley

Company Secretary

Peter Wastall

Commercial Director

Paul O’Brien

Responsible for managing hospitality, advertising and sponsorship sales, in addition to which offering key support in the negotiation of partnership and sponsorship agreements.

Community Director

Rob Smith

Responsible for all of the projects and services provided to the local community by Watford FC’s Community Sports & Education Trust.

Finance Director

Emiliano Russo

Responsible for budgetary reporting to the Board and the overseeing of club financial practices.

Head of Communications & Media Relations

Richard Walker

Responsible for the club’s relationships with external media organisations, direct communication with supporters, events management and the club’s ticketing operation.

Head of Facilities

Ian Pope

Responsible for the delivery of improvements to the infrastructure at Vicarage Road Stadium and the club’s training ground.

Head of Retail

Kevin Newman

Responsible for the development, buying and licensing of club merchandise, and making available to supporters online and in stores.

Senior Safeguarding Lead

Professor Stuart Timperley

Responsible for ensuring all safeguarding requirements are met at all levels of the club.

Head of Safeguarding

Rob Clarke

Responsible for ensuring all safeguarding requirements are met at all levels of the club.

Head of HR

Gayle Clarke

Responsible for all aspects of the club’s Human Resources provision.

Football Secretary

Gayle Vowels

Responsible for the organisation of all matters relating to the playing staff and team management, as well as the club’s relationship with industry governing bodies.

Head of Legal

Iain Taker

Responsible for providing support on any issues which require legal input or consideration.

Academy Director

Richard Johnson

Responsible for the operation of the Academy, including developing and implementing its Performance Plan and Player Recruitment Strategy.

Academy Head of Technical Development

Jimmy Gilligan

Responsible for managing, delivering and developing the Academy’s technical development programme delivered within the age groups.

Head of Procurement & Sustainability

Tarang Panchal

Responsible for procurement as well as leading the club's push towards sustainability, including its net-zero aims.

Please Note: all of these members of Watford Football Club staff are directly contactable via email using the following formula:

Media & Communications Team

Click HERE to download a Watford FC Organisational Chart.

Shop Opening Hours

The Hornets Shop (Vicarage Road) opening hours:

Monday to Saturday: 9am - 6pm
Sunday: CLOSED

Store opening hours may differ on matchdays and Bank Holidays

Atria Watford store opening hours:

Monday to Wednesday: CLOSED
Thursday to Saturday: 9am-6pm
Sunday: 11am-5pm

Store opening hours may differ on matchdays and Bank Holidays


Got a question? Don’t know who to contact? Here we try and answer as many of your Watford related quandaries as possible.

And if you think there’s something that we’ve missed out which should be on here, then let us know by emailing

If your query isn’t answered below you can email Reception -

All incoming emails are read personally and logged by our Reception team, before being forwarded within the same working day - and usually upon immediate receipt - to the most appropriate colleague for their response.

Please note - DO NOT send requests to multiple email addresses as these will not be answered. The yourvoice address is monitored closely and all requests received are recorded before being sent on.

Call 01923 223023, email, or buy online at

A Fan ID is required for each match ticket holder - these can be arranged online HERE.

Full details of the club’s provision for supporters with all types of disability, including visiting supporters, can be found in our 2023/24 Access Statement HERE.

An accessible text-only version of our Access Statement is available HERE.

If your question remains unanswered, please contact

Full details of Watford FC’s commitment to Equality, Diversity and Inclusion can be found HERE.

If your question remains unanswered, please contact Dave Messenger, the club’s EDI Lead, by emailing or calling 01923 496397.

Click HERE to report a concern, download policy documents or access a list of key safeguarding contacts at Watford FC.

Please email with the person’s name (first name & surname) and your preferred match at least 72 hours before matchday to avoid disappointment (dependant on matchday activities – subject to availability).

If successful, it will be included on a list of people celebrating birthdays, shown at various points throughout matchday.

Please email a high-res JPG photo and words to - please note that programmes get filled up quickly so send in your messages early.

Please phone 01923 496006, visit or email

The opportunity to be a home matchday mascot is available to all Junior Hornets aged between 5-12. Mascot invitees for home fixtures are selected from a random ballot of applicants.

Junior Hornets wanting to be considered as a mascot should enter the ballot via the online form found HERE, along with further details.

Away mascots tend to be arranged on a reciprocal basis. Where an away mascot package is available to us, a randomly selected Junior Hornets member - with a match ticket purchase for the relevant away game - is offered the opportunity the week before the fixture.

The Junior Hornets is open to all supporters aged under 16, and is free to join. Click HERE to register.

Sensory Room places are available to children aged 5-16.

Places in the room are subject to provision of paperwork confirming an official diagnosis of autism spectrum disorder for your child. This can be in the form of a letter from school, or from a consultant or doctor. We only ask this so that we are able to ensure that places in the room go to those who need them, as a result of the high demand.

We understand that many families can be on long waiting lists for ASD referrals, however an official diagnosis is a necessary requirement to ensure our hosts are able to provide appropriate care for all children in the Sensory Room.

Each child is welcome to bring two adults, or one adult and one sibling along. Subject to availability, additional family members may be welcome to join you.

You will also need to create a Fan ID for your child and anyone else attending. These can be created online HERE.

To take a virtual tour of the Sensory Room, please click on the links below.

Tour One
Tour Two

Please email - including confirmation of a diagnosis, along with Fan IDs - to book a space.

All enquiries should be directed to

Please visit The Hornets Shop at Vicarage Road, or the Atria Watford store (opening hours above) or buy online by clicking HERE.

If you have a merchandise query, please contact

Please email, or visit us on social media at @WatfordFCWomen.

All journalists, photographers and media personnel must be accredited by DataCo. Match applications should take place online at the Football DataCo online system.

All enquiries should be directed to

Visit the club shop for old programmes, or email

To Over-18s: We do not hold open trials for adults at Watford Football Club. Please send your player CV including position(s) played, stats, experience, etc. to the scouting department via email: If they wish to take your application further then they will contact you directly. Please do not phone the club requesting a trial.

To Under-18s: Details of any open trials for age groups from Under-9 to Under-16 will be advertised here on Alternatively, you are welcome to e-mail your football CV to

The club receives an extremely high volume of requests from students for help with work placements and/or dissertations, and will therefore prioritise assisting Watford FC supporters first and foremost, regardless of where a particular student is based.

Requests should be sent via e-mail to Please quote your Fan ID when making contact.

We do not accept donation requests via e-mail. Please write your request on some form of headed paper with full details of the fundraising event that is taking place, including - if appropriate - a letter of authorisation from the charity benefiting from your efforts (including their Registered Charity No.), and post it to the following:

Charities Department
Watford FC Training Ground
Bell Lane
London Colney
St Albans

For information regarding the club’s signed items policy, please email

We understand that for many families in times of grief, contacting the club won’t be a priority, so we would wish to re-assure that there is no rush to let us know.

As and when you feel it’s appropriate, please contact Chris Hall, the club’s Supporter Liaison Officer, who can advise on options for paying tribute to your loved ones, as well as discussing ticketing queries related to the supporter who has passed away.
07938 482671

If you are a friend of the supporter who has passed, please note that we respect the fact many families prefer privacy at times of grief and can only act when in contact with a direct family member. Please feel free to pass these details on.

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